We happily offer store credits if you purchase a product that’s not right for you. Please note, your product must be unused and returned within 30 days of your order being delivered. You will be responsible for paying for your own shipping costs for returning your item. Shipping, handling and admin cost between $15.95 - $25.95 are non-refundable. Unfortunately, used products cannot be returned due to hygiene reasons. 

CONSUMER GUARANTEES AND REFUNDS

You are entitled to various consumer guarantees, rights, and remedies under the Australian Consumer Law including, but not limited to, consumer guarantees that the products are of acceptable quality, fit for purpose and match the description we provide on our website. If a product fails to meet a consumer guarantee, please notify us at returns@thebeautyf-x.com. You will have the right to have the product replaced or refunded if it doesn’t meet a consumer guarantee. You will also have the right to the reasonable costs of the return postage.

If you believe a product does not meet a consumer guarantee please contact us within 30 days of receipt of the product and as soon as possible. 

We do not provide refunds unless required under the Australian Consumer Law. This includes, but is not limited to where you change your mind, where a problem with the products is due to your misuse, failure to comply with manufacturer's instructions or where you fail to take reasonable care of the product.

To organise a return, please shoot an email to customer service via returns@thebeautyf-x.com.